Refund policy

We only accept returns or refund requests for items that are damaged, defective, incorrect, or affected by an issue caused by our error.

All return and refund requests are subject to review and approval. Customers must contact us within 30 days of receiving the order to request a return or refund.

For damaged, defective, or incorrect items, please contact us as soon as possible with your order number and photos of the product, packaging, and shipping box.

To start a return or refund request, please contact us at lavendium.official@gmail.com.

For food safety reasons, opened or used food products cannot be returned unless clear evidence of damage, defect, incorrect item, or an issue caused by our fulfillment or shipping process is provided.

We do not accept returns or refunds due to personal taste preference, change of mind, accidental orders, or products purchased by mistake.

If your request is approved, we will provide return instructions and, when applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to:
17588 Rowland St, City of Industry, CA 91748

Original shipping fees are non-refundable unless the issue was caused by our error.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and make it right when applicable.

Non-Returnable Items

Opened or used food products are not eligible for return unless the item is damaged, defective, incorrect, or affected by an issue caused by our error. We also do not accept returns on gift cards or final sale items.

Exchanges

We do not offer exchanges at this time.

Refunds

We will notify you once your request has been reviewed and let you know if the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at lavendium.official@gmail.com.